Tourism, Event, & Sport Management Works

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    Using the extended parallel process model (EPPM) to explore US consumers’ dining behaviors during COVID-19
    (Emerald Publishing, 2023-02-09) Liu-Lastres, Bingjie; Wen, Han; Tourism, Event & Sport Management, School of Health and Human Sciences
    Purpose The purpose of this study was to examine consumers' dining behaviors and explore their decision-making process when dining out during the COVID-19 pandemic. Design/methodology/approach Based on the extended parallel process model (EPPM) and the related literature, a conceptual model was developed and tested. This study conducted an online survey with 351 responses. In addition, a series of statistical analyses, including descriptive analyses and path analyses, were conducted to analyze the associations among key constructs in the proposed model. Findings The findings of this study confirmed the pragmatic utility of applying EPPM in a hospitality management context. The findings of this study also outline the different nature between the participants' enactment of self-protective measures and dining out activities. Lastly, while consumers are hesitant about dining out, the results showed that consumers' dining behaviors are directly related to their personality trait of sensation-seeking. Research limitations/implications This study was delimited to a cross-sectional design and self-reported data. Such information may provide insights into individuals' decision-making and behaviors related to dining in a COVID-19 context. In addition, this study only includes US samples, while future studies can extend this study by including samples from different countries and cultural backgrounds. Originality/value This study adopts an interdisciplinary approach, which derives from tourism and hospitality management and public health. As a result, the findings of this study not only identify the major influencers affecting consumers' dining behavior but also help contextualize a public health model and contribute to the tourism and hospitality management literature.
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    Hotel crisis communication on social media: Effects of message appeal
    (Taylor & Francis, 2022-08-05) Liu-Lastres, Bingjie; Guo, Yueying; Liu, Hongbo; Tourism, Event & Sport Management, School of Health and Human Sciences
    The hotel industry is vulnerable to various external crises, such as the recent COVID-19 pandemic. Social media is one of the primary platforms for hotel crisis communication. Accordingly, this study adopted the perspective of message appeal and tried to develop effective hotel crisis communication messages. An online experiment was conducted where 260 Chinese customers were included. The results showed that emotional-appeal messages are more effective in attracting customers for luxury hotels, while functional-appeal messages are more suitable for economic hotels. The results also showed that perceived safety mediated the relationship between the message appeal and booking intentions and that this mediating relationship is moderated by the hotel type. This study further discussed theoretical and practical implications.
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    Impact of user-generated travel posts on travel decisions: A comparative study on Weibo and Xiaohongshu
    (Elsevier, 2022-11) Wang , Zhuoli; Huang, Wei-Jue; Liu-Lastres, Bingjie; Tourism, Event & Sport Management, School of Health and Human Sciences
    With the growing popularity and versatility of mobile applications, this study examined consumers' usage of multi-functional social media content apps and the influence of user-generated travel posts on their travel decision-making. Using the case of Chinese millennial travelers and Weibo and Xiaohongshu as representative apps, semi-structured interviews and surveys were conducted. Results showed that while respondents used Weibo more often in daily life, Xiaohongshu was more likely to influence their destination selection. Key attributes of travel posts and preferences of different user groups were identified. The relative importance of each attribute in guiding dining/accommodation/transportation/shopping/attraction decisions was examined. The most active app users placed lower importance on the number of images and higher importance on length of text and language style.
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    Diaspora engagement in tourism crisis recovery: The case of Indonesia
    (Emerald Publishing, 2023-02-09) Cahyanto, Ignatius; Liu-Lastres, Bingjie; Gallagher, William; Tourism, Event & Sport Management, School of Health and Human Sciences
    Purpose Diasporas represent a unique yet often overlooked stakeholder in tourism crisis management. Their strong bonds with their homeland often result in continued engagement with an extended community, which is valuable to their homeland during unsettling times. This study aims to examine the engagement of the Indonesian diaspora in the USA to revive tourism in Indonesia during the early stages of the COVID-19 pandemic and their motivation behind such efforts. Design/methodology/approach This study is rooted in a social constructivism paradigm and uses a qualitative approach. Four focus groups (n = 25) and ten individual interviews with the Indonesian diaspora in the USA were conducted. Thematic analysis was used to identify major themes. Findings The findings indicate that diaspora engagement stemmed from two broad categories: social activism, such as information liaison, skills and knowledge transfer, and economic activism, including philanthropic activities, investment and remittance and return-home travel. Both altruistic and social exchange motives drive their continuous engagement. The findings exemplify “diaspora diplomacy” that can be harnessed as social capital for homeland tourism recovery post-crisis. Originality/value This study provides an in-depth analysis of diaspora engagement in destination recovery. This study highlights the importance of diasporas as social capital for destinations and offers insights into tourism crisis management by incorporating this overlooked stakeholder group.
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    Comparative social impacts of tourism on developing and developed countries
    (Yumpu, 2021) Wang, Suosheng; Tourism, Event & Sport Management, School of Health and Human Sciences
    The synthesized major factors influencing tourism impacts on host communities include the type of tourism activities, the features of the host communities, and the nature of the interaction between tourists and host communities. The international tourism flows mainly feature tourism mobilities among the developed countries and from the developed countries to the developing countries. Given the economic and sociocultural differences between the developed and developing countries, it is deemed that the social impacts of tourism in the developing countries will be greater than in the developed countries, and more attention should be given to the host communities in the developing countries. Yet, no comparative social impacts of tourism are reported between the developed and developing countries. This study attempts to address this gap and alert people to the negative social impacts of tourism in developing countries.
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    The effects of host sincerity on tourists’ perceived destination image
    (T&F, 2021-12) Wu , Lingfei; Taheri, Babak; Okumus, Fevzi; Wang, Suosheng; Tourism, Event & Sport Management, School of Health and Human Sciences
    This study aims to explore the effects of host sincerity on tourists’ perceived destination image, satisfaction, and behavioral intentions. Data were collected via an on-site survey in China and analyzed using structural equation modeling analysis. The findings suggest that local hosts should show their sincerity toward tourists in tourist-host interactions to create a positive destination image and trigger positive behavioral intentions of tourists for sustainable development of the travel destination. Residents can be active partners and co-producers of destination branding. This study highlights interactions between tourists and local residents as important attributes of the destination experience.
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    A reflection on the Great Resignation in the hospitality and tourism industry
    (Emerald Publishing, 2022-08-12) Liu-Lastres, Bingjie; Wen, Han; Huang, Wei-Jue; Tourism, Event & Sport Management, School of Health and Human Sciences
    Purpose This paper aims to provide a critical reflection on the Great Resignation in the hospitality and tourism industry in the wake of the COVID-19 pandemic. Specifically, this paper reviews the causes and effects of the Great Resignation, addresses the labor shortage in this industry and proposes strategies that can help manage the challenges. Design/methodology/approach This paper is based on a critical analysis of emerging phenomena, related literature and researchers’ experiences and insights. Findings The Great Resignation has presented unprecedented challenges for the hospitality and tourism industry. A closer examination reveals that the pandemic has served as a catalyst rather than a leading cause of this trend. Workforce issues are becoming increasingly complex under contemporary influences, including internal elements such as new explications at work and external factors like the gig economy and technology implementation. Practical implications This study provides practical implications on how Hospitality and Tourism practitioners can respond to the Great Resignation on micro, meso and macro levels. The practical implications revolve around employees’ changing needs and preferences in the wave of Great Resignation, as well as the necessity for employers’ reflection and improvement. Originality/value This study marks an initial attempt to provide a critical assessment of a contemporary issue involving the Great Resignation. This paper extends its discussion through an advanced analysis of the issue, offers suggestions to manage current obstacles related to labor issues in hospitality and tourism, and illuminates future research directions.
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    Community perceptions of tourism impacts
    (EE, 2022-05-13) Wang, Suosheng; Mirehie, Mona; Tourism, Event & Sport Management, School of Health and Human Sciences
    Host communities are major players whose perceptions should be assessed by policy makers when it comes to decision-making about tourism management and the future direction of tourism. In contrast to economic effects, tourism's socio-cultural impacts on host communities are considered more intangible. In turn, these can be more difficult to assess as they require measurement of more subjective or qualitative processes. In this chapter we explore these more intangible effects of tourism by focusing on the community perceptions of the sector's socio-cultural impacts. We discuss the key conceptual frameworks such as Doxey's Irridex, Butlers' tourist area life cycle and social exchange theory for assessing community perceptions of tourism impacts. We also identify the main perceived socio-cultural impacts of tourism and the main drivers behind these perceptions and discuss assessment challenges. Specifically, we underline the importance of understanding community perceptions of tourism impacts if the sector is to be developed holistically.
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    Pinterest perfect picture: The relationship between family events and social media
    (Routledge, 2022) Sharaievska, Iryna; Mirehie, Mona; Tourism, Event & Sport Management, School of Health and Human Sciences
    Technology-based leisure is deeply ingrained into modern American family lives. Families use Internet and mobile technology to bond through shared online experiences, remote interactions, planning shared time, and teach children various skills. Use of technology by family members has also introduced multiple challenges. Among those challenges are blurred boundaries between the outside world and family leisure, sexting and bullying, unsafe driving while texting, issues of privacy, and decreased face-to-face communication. While there have been multiple studies on the use of social media by individuals, we know very little about the use of these platforms in the context of family events. Using a Family Process approach, this chapter will present how families use social media in the context of family celebrations, sport participation, and travel experiences. We conclude the chapter by discussing the current gaps in the literature and possible avenues for future research.
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    Family Travel, Positive Psychology and Well-Being
    (Channel View Publications, 2022-12) Mirehie, Mona; Sharayevska, Iryna; Tourism, Event & Sport Management, School of Health and Human Sciences
    Research has shown that travel as a form of family leisure results in various benefits for families. Families use travel to improve their relationships, escape from the routine, create memories and improve communication, and to continue family traditions (Durko & Petrick, 2016; Shaw & Dawson, 2001; Zabriskie & McCormick, 2003). Over the last couple of decades, positive psychology and well-being have received increasing attention in assessing the benefits of travel. Studies have documented hedonic and eudaimonic elements of tourism experiences that contribute to an overall sense of well-being (e.g., Moal-Ulvoas, 2017; Neal, Uysal, & Sirgy, 2007). Aiming at bringing these two bodies of literature (i.e., family leisure and tourism well-being), in this chapter we present findings of a qualitative study that explored travel and family well-being from a positive psychological perspective.