Assessment of User Response to IUPUI University Library: 1999-2003 Studies, Report to David Lewis of IUPUI University

Abstract

This report describes an ongoing assessment of services at the IUPUI University Library. It is the first comprehensive assessment of University Library service, though several ad hoc surveys have been administered over the past several years. A few small surveys had been conducted, focusing on interlibrary loan services and computer workstation needs. A large study had examined users’ experiences with, and perceptions of, University Library services as they related to library instruction for a writing course. That study looked at patron expectations of, and satisfaction with, library services. Certain "drivers of satisfaction" were identified, but they could not necessarily be generalized to University Library patrons as a whole. The current study builds upon that research.