Department of Library and Information Science
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Item Designing Comprehensive Assessment Plans: The Big Picture Leads to the Little Picture(Association of College and Research Libraries, 2009) Applegate, RachelHaving an overall plan for assessment brings measurement and meaning together--and keeps you from being overwhelmed. This paper reviews five top, bottom, middle, and sideways approaches to assessment planning: modeling an academic department, serving a strategic plan, evaluating departments, weaving existing data, and being selective (scorecards and dashboards). It is one thing to know how to assess this or that--another to make all assessment serve the library’s general mission.Item 'Academic Library Support Staff Competencies: What Should Support Staff Know and be Able to Do?(Association of College and Research Libraries, 2009) Applegate, RachelThis research reports on data from a recent widely-disseminated survey of academic and public librarians and library support staff. The paper describes what professional competencies respondents considered most (and least) important for support staff. It shows what are the most-highly-rated items overall, and examines areas where opinions differed the most, comparing academic and public libraries, and support staff, MLS, and director respondents. Connected to the ALA Library Support Staff Certification Project.Item Shaping Outcomes: A Collaborative Museum-Library Project for Outcomes-based Professional Development(Association of College and Research Libraries, 2007) Applegate, RachelPresents the key features and challenges of a team-produced web-based, instructor-mediated learning experience designed to spread awareness about and develop competence in outcomes-based planning and evaluation (OBPE)—a tool for effective grant writing and project implementation.Item Build It and What? Measuring the Implementation and Outcomes of an Information Commons(Association of College and Research Libraries, 2007) Applegate, RachelDescribes a multi-faceted, data-driven approach to information commons design and evaluation incorporating patron behaviors, desires, and outcomes; examines pros and cons of various evaluation methodologies.Item Models of User Satisfaction: Understanding False Positives(ALA, 1993) Applegate, RachelWhat does it mean to say that users are 'satisfied' with online searches or other products of information retrieval systems? A review of research in library and information science, computer systems, marketing, and psychology reveals three models of user satisfaction. In the Material Satisfaction Model, product performance (e.g. recall and precision) determine whether a user's stated question is answered (material satisfaction). In Emotional Satisfaction Model-Simple Path, users are "happy" or emotionally satisfied when their questions have been answered. In the Emotional Satisfaction Model-Multiple Path, users' happiness depends not only on questions answered (material satisfaction) but also on factors such as setting and expectations. This last model allows an understanding of the phenomenon of "false positive" emotional satisfaction: users who are happy with bad searches. The choice of model has implications for user services and for research into user-system interaction.Item What should "librarians" know? Current data on support staff roles and competencies(Association for Library and Information Science Education, 2009-01) Applegate, RachelThe responsibilities of MLS and support staff in libraries have always experienced change, especially in response to technological innovation. Currently, the American Library Association is involved in two separate but related efforts: the Library Support Staff Certification Project (LSSCP, http://www.ala-apa.org/certification/supportstaff.html), and a revision of MLS competencies, with possible incorporation into ALA accreditation standards for library schools (see McKinney, 2006 as well as documents from ALA/2008 Annual Meeting). Greater definition of either support or masters level library staff can enhance the professional identities of both. This paper describes the survey results and provide analyses of between-group similarities and differences. Some of the results could easily be predicted, for example that few academic-oriented respondents chose to even review youth services, reader’s advisory, or marketing. Other areas yield more detailed and specific data, such as: a) ethical aspects were rated as similarly important across types of respondents (MLS, support staff) and types of libraries (public, academic); b) while “metadata” issues were not very highly rated by any group, academic library respondents valued them more than public library respondents (both highly valued basic MARC knowledge); and c) while LSS themselves rated nearly every item more highly (more often in the ‘very important’ category) than did MLS librarians, library director respondents rated most items lower than even MLS librarians.Item Resumes and Cover Letters [For Library Employment](Indiana Library Federation, 2009) Applegate, RachelProvides a guide for those preparing resumes and cover letters in libraries. Primarily useful for those seeking employment in academic and public libraries. Discusses c.v. and resume content and format.Item Whose Decline? Which Academic Libraries are “Deserted” in Terms of Reference Transactions?(2008) Applegate, RachelThis study examines reference transaction quantities reported through the Academic Library Survey of the National Center for Educational Statistics to explore whether, and the extent to which, academic libraries are seeing a decline: the beginnings of a "deserted library." Data from 2002 and 2004 shows a decline in reference transactions per week on a per-library basis and on a per-student basis, but this decline differs by the type of institution (Carnegie Class). Librarians at master's institutions have actually seen an increase in the numbers of questions per librarian. ARL institutions' patterns differ from those of other universities, which calls into question using ARL experiences as indicative of the wider academic universe.Item Charting Academic Library Staffing: Data from National Surveys(American Library Association, 2007) Applegate, RachelMany issues in academic library practice and research are affected by staffing patterns. To provide an overview of librarian distribution among large, medium, and small institutions, librarian to nonlibrarian ratios, and ratios of library staff to students and faculty, a database comprising 1,380 four year nonspecialized U.S. academic institutions was constructed. Among other findings, these descriptive data show that academic librarians are distributed bimodally, with a few large libraries employing about half of all academic librarians. Findings concerning librarians, institutions, and staffing ratios by library size, Carnegie classification, and control are presented.Item Electronic Collection Management and Electronic Information Services(copyright 2005 - IOS Press and the authors. All rights reserved. [LINK]http://www.iospress.nl/[/LINK], 2005) Hodge, Gail M.; Copeland, Andrea J.; Carroll, Bonnie; Cotter, Gladys A.As the life cycle of information products has become increasingly digital from “cradle to grave”, the nature of electronic information management has dramatically changed. These changes have brought new strategies and methods as well as new issues and challenges. At the bottom line the services are increasingly delivered to a desktop from distributed publishers or information providers. Information organizations act either as primary information providers or as brokers between the user and the primary service provider. This paper covers developments in the factors and strategies affecting collection management and access. It discusses major trends in electronic user services including electronic information delivery, information discovery and electronic reference. Finally, it addresses the challenges in user and personnel education in response to this electronic environment and an increasingly information literate user population.