CMMS Upgrade at Wyomissing Area School District A Capstone Project Report Submitted to the Faculty of Purdue School of Engineering and Technology Indianapolis by Michael Cafoncelli In partial fulfillment of the requirements for the Degree of Master of Science in Technology Facilities Management Option Committee Member Approval Signature Date Veto Ray, Chair Director of Facilities Management and Technology _______________________________________ ____________ David Goodman Associate Professor of Electrical and Computer Engineering Technology _______________________________________ ____________ Elaine Cooney Professor of Electrical and Computer Engineering Technology _______________________________________ ____________ Abstract: Schools provide students with the tools needed to grow physically, mentally, and emotional. It helps prepare them to become successful and integral parts of society later in life. It has been found that the more well-kept and safe the school is, the better outcome the students will have. This is why facilities management is so important to the success of both the school and the students. Facilities management covers many aspects such as building security, climate control, fire safety systems, lighting, building and facility upkeep and cleanliness, and more. This includes a range of daily work from changing a lightbulb in a classroom to executing a capital project to expand the school district’s STEAM (science, technology, engineering, arts, and math) wing. As many school districts consist of at least three to four different buildings, it can be very difficult to keep all of the requests and requirements organized, and ensure they are completed in a timely manner. A computerized maintenance management system (CMMS) is widely used in school districts and other facilities across the nation. They are two-way systems which allows the transfer of information to and from the facilities management team. There are many different types of systems that all have a range of capabilities. The needs of a CMMS are highly based on the needs of the school district. Currently, Wyomissing Area School District utilizes SchoolDude by Dude Solutions as their CMMS. The system allows for work-order prioritization and assignment, preventative maintenance scheduling and tracking, equipment listing, vendor management, inventory control, and labor. In addition, the system allows for input of work-orders and events by the staff. Although the system has been sufficient throughout the years, the district is finding it would like a more diverse and mobile system. The facilities management team has outline three systems which meet the requirements and needs of the school district. These systems include UpKeep, NETFacilities, and Hippo CMMS. The proposal will study the systems and their pros and cons and provide a formal recommendation to the board based on the results. Introduction: The Wyomissing Area School District has identified a need to upgrade the current computerize maintenance management system. The district currently uses SchoolDude by Dude Solutions. This CMMS has similar capabilities to its competitors, but lacks some key functions. The main reason the district intends to upgrade the current system is to become more mobile with its technicians and custodians. This will allow for quicker response times, more efficient tracking, and 24/7 accessibility. The district surveyed the entire staff to determine where they felt the system lacked. The survey suggested that the usability of the event calendar, overall turnaround time on work orders, and feedback to the staff was the main areas of improvement. These are all areas which the current system lack in functionality. The facilities department would also like to expand on mobile solutions and key inventory. The School district has researched three CMMS and in conclusion will recommend the one that suits the districts needs and keeps the cost within or around the current budget. Background: Wyomissing Area School District was founded in 1938 and is located in Wyomissing, Pennsylvania. The school consists of four different buildings. This includes two elementary schools, one junior senior high school, and an athletic field house. Kindergarten through fourth grade are maintained at the Wyomissing Hills Elementary Center. The building is 156,000 square feet and serves approximately 740 students. Fifth and sixth grade are located at the West Reading Elementary Center. The West Reading Elementary Center is 96,000 square feet and serves approximately 270 students. Students in grades seventh through twelfth are maintained at the Wyomissing Junior Senior High School. The building is 184,000 square feet and accommodates about 920 students. The athletic field house is used for facilities storage, weight room, athletic team rooms, locker rooms, and training rooms. The school district has undergone multiple upgrades and renovations throughout the years. The most recent renovation was to the English wing at the Wyomissing Junior Senior High School. The additions timelines, and original construction dates can be seen in Appendix 1. Wyomissing Area School District buildings run on two different HVAC systems. The West Reading Elementary Center and Athletic Building utilize roof top units that include Direct Expansion (D/X) cooling and Gas Forced Air (GFA) heating as a single source. The Wyomissing Hills Elementary and Wyomissing Junior Senior High School run on a four-pipe cooling and heating system that utilizes air-cooled chillers and high efficiency natural gas boilers. Both types of systems require extensive preventative and also require immediate reactive maintenance in some cases. The Wyomissing Area School District also has various life-safety systems in place such as an addressable fire system that spans the entire district. The system allows for firefighter navigation to the exact room in which the fire is occurring. This is done by integrated fire alarms in each room which are numbered. The local stations are all equipped with building maps and details needed to keep the students safe. In addition, the district follows the American Society of Heating, Refrigeration, Air-Conditioning, and Engineers (ASHREA) standards. The HVAC systems follow these standards that ensure the system automatically shut-off any possible means of travel to avoid the fire spreading throughout the building. These systems all require compliance with the National Fire Protection Agency (NFPA) and require regular inspections and checks as well as preventative maintenance. All buildings have several other systems in place which include phone connection, security systems, distribution networks, backup power generation systems, and hot and cold water provided from the borough. All of these extremely important systems, and more, require precise preventative maintenance and records to ensure the optimal safety of all students and staff. This is why a fully capable CMMS is critical to ensure that they are all maintained appropriately. In addition, if any of the systems were to fail, it would be critical that the facilities department be notified immediately and are able to act accordingly to ensure the systems are back up and running in a short amount of time. A CMMS that lacks the appropriate notification system and is not able to be mobile can cause massive delays in repairs. Problem Statements: Currently Wyomissing Area School District is utilizing a computerized maintenance management system that does not meet the capabilities of the district. This leaves multiple gaps and inefficiencies in the facilities department as a whole. This includes delayed work-order notification and completion, miscommunication with events and school functions, and possible missed preventative maintenance of an integral part of district functionality and safety. This may cause not only frustration between staff, but may cause additional costs incurred due to system failures. A more user-friendly and technologically updated system could allow the facilities maintenance department at Wyomissing Area School District to propel the school’s safety and overall functionality to the next level. Significance: The Wyomissing Area School District is in the process of doing an internal audit of their current CMMS. The overall goal is to identify the shortcomings and move forward with a new CMMS that will meet the needs of the district. I believe once the data is back and the research has been done, the Wyomissing Area School District can not only save money on a new system but they will be able to upgrade their system and improve overall efficiency. Literature Review: According to Conroy (2002) School, the maintenance departments face many challenges due to increased enrollment and continued campus growth across the nation. Computerized Maintenance Management Systems (CMMS) allow the facilities department to streamline their operations. Overcrowded schools create a challenge to education, where a properly used CMMS can help overcome some of those challenges. According to a report by the National Center for Education Statistics (NCES) in 1999, 22% of public schools reported to be overcrowded, which caused facilities departments to look at using spaces in ways they were not designed as well as building temporary facilities for instruction. According to Conroy (2002) CMMS are software packages that provide maintenance departments with a tool for accessing important data such as work order status, equipment information, preventive maintenance schedules, inventory information, project updates, scheduling information, and more. CMMS offerings in the market vary in price scope and ease of use. The key is finding the right CMMS system that fits not only the facilities/district but the culture of the community using it. One of the main benefits of a successful CMMS implementation is work order management. Work order management includes electronic tracking of work orders, warranties, service agreements, and equipment history. Having this information at the facilities manager’s finger tips can not only help a facility run efficiently, but it can also help with budget savings. In addition, a successful CMMS can reduce cost of equipment maintenance and increase the equipment’s lifespan. Currently, Wyomissing Area School District utilized SchoolDude as their CMMS. Although SchoolDude allows an array of possibilities, it has may limitations. One major limitation of the system is the inability to use from a mobile ability. The system is not accessible through application, and therefore cannot be used on any smart devices or tables. This causes many delays for both the front and end users. Another downfall of the system is that many capabilities are not being used due to its difficulty to use and manager. While the system allows for services such as equipment logs, maintenance records and schedules, agreement and warranty tracking, etc., it is not used for such. By only utilize a portion of a systems capability due to user difficulty it causes not only a financial leak, but an operational leak. Another flaw of the system is poor customer service. In some instances, assistance from the software company is needed. These may include system updates, system troubleshooting, etc. When this is required, the WASD is often left unanswered. This can cause the system to be down for hours or days which causes a delay in the ability to submit and complete work orders and is extremely inconvenient. For these reasons, and more, I am suggesting a system upgrade to a more user-friendly and efficient CMMS that will allow the WASD facilities department to function at full ability. Conroy (2002) stated that if a CMMS is complicated, hard to support, requires extensive technical expertise, or is very expensive, it is often the wrong CMMS for a school. According to Kennedy (2012), educational institutions that don’t have a way to generate objective data about their maintenance needs may not be able to make wise decisions about prioritizing projects. I thought that was extremely relatable as SchoolDude does not offer a simple and detailed way to input data on equipment or corrective maintenance. Penny (2012) indicated that it is best to start with determining features you need in your system to have and goals you need for the system to achieve. He recommended that vendors not be looked at until these are outlined to avoid vendors causes unnecessary confusion and clouding judgement. This is why the Wyomissing Area School District begun by looking at what they do not like about their current CMMS and then brainstorming on what they would like the new CMMS to do before choosing vendors. The Wyomissing Area School District Facilities Committee has identified the following priorities and needs in their next CMMS. These functions include calendar scheduling, mobilize solutions, keying inventory, and overall work order program that covers preventative and corrective maintenance. The WASD will be looking to upgrade their CMMS to a more robust system, that fits the needs of the district. Based on these factors, the Wyomissing Area School district will be looking at three systems: UpKeep, NETFacilities, and Hippo CMMS. The three CMMS systems were chosen based on feedback from local facilities managers in k-12. The facilities department also reached out to other local facilities managers and requested feedback and recommendation for systems. The local facilities departments, in combination with various web searches provided ten different computerized maintenance management systems as possible options for the upgrade. These systems included Upkeep, Fiix, eMaintenance, iMaintenance, Hippo, NET, PL Maintenance, Fast Maintenance, Asset Essentials, and eWork Orders. The systems are all unique in their functions and capabilities as well as vary in costs. In order to narrow down the choices, the focus groups preliminarily reviewed all systems and created a matrix chart (appendix 2). The matrix chart was comprised with the stakeholder key points in mind. To the stakeholders, the obvious key points are cost and implementation time. The not-so-obvious points, are system mobility, asset management, preventative maintenance management, and corrective maintenance management. The focus groups gathered the information surrounding these points and were able to narrow the choices down to three. The three systems which were chosen to proceed based on the information collected were Upkeep, Hippo, and NET. Upkeep and Hippo were both chosen to proceed due to their lower cost, mediocre transfer time, low training time, and their ability to meet all of the needs of the district. Multiple systems did not have asset management, which although was not at the top of the stakeholder list, is still very important to the district. This eliminated eMaintenance, iMaintenance, PL Maintenenance, Fast Maintenance, and eWork Orders. Remaining were Fiix, NET, and Asset Essentials. Fiix system did not have the ability to manage preventative and corrective maintenance which was a very important asset. Due to this, it was removed from the possibilities. When the focus groups compared Asset Essentials and NET, one very large difference that was noticed was the transfer time and training time. Compared to NET, Asset Essentials had substantially higher times. The ability to switch systems efficiently and quickly is a very important aspect. The longer the system takes to transfer or train on, is a high indicator of how complicated the system is. Due to this, NET was chosen one of the final three. Based on the above, Upkeep, Hippo, and NET systems were chosen. All three of these CMMS meet the needs of the district and most importantly have the ability to go mobile. The district will first conduct a survey to all the stake holders, prior to making a recommendation, to ensure that all of the district needs can be met in the systems. The district will then pull together all primary stake holders to review the capabilities of each system and debate the pros and cons as it relates to the district. A survey done with the entire Wyomissing Area School District was conducted in 2012. During this survey, it was found that the current CMMS provided a lack of effective communication and confusion amongst end users. Also, the online platform was not user friendly and needed significant assistant from the building and grounds secretary for the end user to have an acceptable experience. Within this proposal my goal is to form a committee and survey the community to ensure we are meeting the needs of the end users and overall creating an efficient environment when it comes to work order management and event scheduling. The first recommended CMMS is Upkeep. Upkeep is highly attractive due to their mobile-first attitude. The system is completely online based and Mac compatible. The district will plan to roll out IPad and IPhone to each technician and supervisor. The different features such as predictive and preventive maintenance, and the ability to track equipment effectively and efficiently, was also attractive for the district. The focus group will also conduct a demo of the software, particularly the mobile app to make sure it meets the needs of the district, see appendix 3. Within the project, the committee will take a deeper dive into the program to see if it meets the needs of the district. Upkeep also has an extensive work order management display shown in appendix 4. NetFacilities, the second system, came highly recommended since it is easy to use, comprehensive, and has full record retention. It also comes highly recommended in K-12 and higher education. Specifically, the key and lock management feature was eye catching due to the fact we are still using paper cards for record retention. With that feature, the district could not only gain a better CMMS, but we could gain a new keying system. As we take a hard look at this CMMS, the committee will determine if this CMMS meets not only our needs, but our budget. The focus group will next conduct a full demo to test the viability of NetFacilities, see Appendix 5. The last system, Hippo CMMS, has several features that match the needs of the district. This includes mobile solutions, lifetime technical support, interactive floor plans, and site maps. Hippo CMMS also has features that the district may be interested in exploring; such as, labor and vendor management, and equipment and asset management. Each system will go through extensive investigation including webinars and live demos. See appendix 6. The Wyomissing Area School District Facilities Committee, led by Mike Cafoncelli, the director of Buildings and Grounds, will prepare a comprehensive review of all three systems and then prepare a proposal that fits the budget and needs of the district. Purpose: The purpose of the project is to finish all steps in selecting a new computerized maintenance management system for the Wyomissing Area School District. The steps will include surveys and studies to determine current system downfalls, research into different systems, narrowing of the options, selection of the new CMMS, and presentation to the board. Definitions: CM- Corrective Maintenance: The servicing of a facility of equipment due to a minor or major failure or defect that occurs and is identified. CMMS- Computerized Maintenance Management Systems: a digital software which helps control and manage an organization’s maintenance department, including but not limited to: work orders, preventative maintenance, manuals, etc. D/X- Direct Expansion Cooling: A system that directly cools the air which is supplied to a building due to the fact that it is in direct contact with the air stream. FM- Facilities Management: A professional management discipline focused on the organizations maintenance control. HVAC- Heating Ventilation and Air Conditioning: A system which controls in internal environment of a building. PM- Preventative Maintenance: The servicing of facilities or equipment which is performed on a regularly scheduled basis in an attempt to avoid foreseeable failures or identify a possible failure prior to its occurrence. It can also help to determine minor or major defects of a facility or machinery. ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) is an organization devoted to the advancement of indoor-environment-control technology in the heating, ventilation and air conditioning (HVAC) industry. Assumptions: The project being completed will assume the following conditions: All staff will accurately complete the survey indicating the failures of the current system. One of the three proposed CMMS systems will meet the full needs of the Wyomissing Area School District. The board will approve the integration of a new CMMS. All staff will complete the training or professional development required for the new system. Delimitations: The integration of a new system will likely include an overlap with the current system to allow the timely transfer of all data from one system to another. This overlap should be sufficient for the facilities management team, however may cause some confusion for the staff. It is currently the plan to begin crossing over both CMMS early in the calendar year, yet continue to have staff present and complete work orders in the current system through the end of the school year. During the summer months, when staff are often not present in the building and work orders are low, any lingering work orders will be transferred to the new system. Prior to the begin of the next school year, all staff will be trained in the new CMMS and the new system will fully go live upon the start of the new school year. This timeline should allow for adequate time and efficiency. Methodology: Through the process, multiple data collection will be required to ensure the shortcomings of the current system are identified as well as to ensure that the new system will adequately cover all the needs and expectations of the Wyomissing Area School District. This will happen over multiple steps. To begin, we will survey the entire staff. The entire staff gathers on the first day of school each year. At this time, we will distribute a short, 5 question survey which will help identify where the current CMMS system is lacking. It will also help to pinpoint what the staff feels are important features of the new CMMS. These questions will provide the facilities management team a better understanding of what is important to the staff as far as a CMMS is considered. It will also have the added benefit of providing the staff with a sense of feeling included and heard during the transition to a new computerize maintenance management system. Once the survey results are retrieved, the team will form focus groups which include different types of staffs. The teams will review the results of the survey and utilize these to help determine which three recommended systems best align with the needs and wants of the staff. Once the three recommended systems are selected, the facilities manager will compile the information provided by the focus groups which include the needs of the end users, capabilities for the administrators of the systems, etc. A decision will then be made based on the above which system most closely aligns with the needs of the district. Once the facilities manager selects the computerized maintenance management system, it will be presented to the facilities committee which is comprised of board members and other committee members. Pending the system and upgrade is approved, implementation will begin at the beginning of the calendar year. The implementation and roll out will then consist of approximately 9 months where the data will be transferred to the new system, the current system will be phased out, and the staff will be trained on the new system. Scope: The scope of the project is to complete the integration of a new CMMS at Wyomissing Area School District in approximately 1 year. Initial project requirements include surveying the staff, compiling data, and receiving recommended systems from neighboring districts. Once three systems are identified extensive research will be done into each system. This will include view demos and webinars for each system to determine its capability, comparing costing, identifying customer service expectations, and more. From this, the best system for the district will be selected and presented to the facilities committee, where a decision will be made on the ability to proceed with the project. Pending project approval, the implementation of the system will begin and last approximately 9 months. Results: After reviewing the results from the survey, the focus groups evaluated the different options for a new computerized maintenance management system. Each system was evaluated based upon the wants and needs of the end users, the cost, and its ability to complete all functions required by the Wyomissing Area School District. Although the cost was a factor in the decision process, the needs of the end user and the capabilities of the system weighed more heavily. The results from the survey found that the biggest frustration with the current system was its usability. This was a large factor in looking for a new system as we, the facilities management team, also wanted a system that was more user friendly and mobile. The survey also indicated that many staff feel that quick turn-around time is the most important when a CMMS is involved. A more mobile system would decrease the turn-around time or work orders tremendously as the facilities management team would not need to be at a computer station to see orders. The team invested approximately 28 hours of time into collecting and evaluating data such as the survey results and each system’s capabilities. From this data, and many other factors, it has been decided to move forward with UpKeep as the new, proposed computerized management system. The system UpKeep was first introduced in 2015 as an easier solution that utilized the cloud and smart phone technology as its primary marketing point for maintenance management. The company, UpKeep Maintenance Management, is located in Los Angeles, California. There are approximately 40,000 users globally. The system meets all of the needs of the district and is within the expected acceptable budget, costing around $1,500 a year. The software is web and application based. Both access points provide availability to all functions, including asset tracking, preventative maintenance tracking, work requests, work orders, property management, facility management, and calendar tracking. All of these functions are important for the overall success of the facilities management department within the school district. The system also allows the teachers and staff the ability to track their progress in real-time. Overall, the computerized maintenance management system aligns very well with the needs of the Wyomissing Area School District. We feel strongly that the facilities committee will approve the decision to move forward with the system and agree with the implementation plan set forth. Pending approval by the committee, the software would be fully implemented in within the calendar year. Limitations: As the Wyomissing Area School District has been utilizing SchoolDude as their computer maintenance management system for over ten years, it is important that we ensure the staff are adequately trained and prepared to embrace the new system. It is likely that since many of the staff have been using the system for so long, they may be reluctant with UpKeep. It is important that the facilities management team carefully follow the outlined timeline for transition and ensure that the staff is not negatively impacted by the changeover. If a situation were to occur, such as SchoolDude becoming unavailable for work order submission prior to the expected date, it could change the outlook of the staff tremendously and discourage all from the acceptance and use of the system. The team will be very focused on providing interactive trainings, recorded webinars for common tasks, trained facilities staff for use assistance, and more to ensure a complete understanding. They will also ensure that a smooth transition takes place and that the schedule is followed to the minute to avoid any confusion between the two systems. Conclusions: “What new technology does is create new opportunities to do a job that customers want done” (O’Reilly, 2017). As Tim O’Reilly stated, the growth of technology allows us to do our jobs even better than we have before. This holds true even for the professions of building maintenance. Having work orders and schedules at your fingertips can maximize efficiency and customer satisfaction. In addition, studies have shown that when an efficient CMMS is utilized, the organization notices higher cost savings and long term benefits. These are just a few reasons why the Wyomissing Area School District has decided to upgrade their current computerized maintenance management system. Figure 1. The above shows the questions administered through survey to 400 staff members in regards to the current CMMS system and their wants and needs within a new system. The one question that provided an expected result, but with much higher numbers than The project began by providing 400 Wyomissing Area School District staff members with a five-question survey based around their interaction, needs, and expectations of a CMMS. The survey was provided by paper in August 2018 at the start of the school year. The questions and results can be seen in figure 1. The results showed similar to what the facilities management team had expected in terms of use of the current system and expectations for a new system. expected revolved around the end users’ acceptance of utilizing a CMMS through a mobile device if the option was provided. As seen in figure 2, 87% of staff surveyed indicated that they would use a system through their mobile device if the option was available. This is extremely important as the benefit of a mobile system would then expand beyond just the facilities management team. Figure 2. The above shows the results of the last, and arguable most important question on the survey provided to 400 staff members. The results show high favorability from the end user towards the use of a CMMS on a mobile device. Once the focus groups evaluated the data and found the key functions and frustrations around the current CMMS, they were able to delve deeper into evaluating the three different CMMS that were recommended to the district. The systems were UpKeep, NET Facilities, and Hippo CMMS. Financially, the systems were comparable with the current CMMS utilized by the Wyomissing Area School District. The current system, SchoolDude is approximately $2,000. The suggested systems costs per year include: UpKeep- $1,500, Hippo Lite- $1,500, and NET Facilities- $2,500. Each system comes equipped with their own pros and cons as well as their own capabilities. The capabilities are outlined in table 1 below. The functions range from asset management, to work requests and work orders, to preventative maintenance scheduling, to varying levels mobile accessibility. The most important functions for the district include work order management, calendar, preventative maintenance scheduling, and mobile accessibility. The groups viewed multiple demos and webinars for each system to help further determine the optimal system for the district. The demos lasted approximately 8 hours each and was given by a member of the software teams. System Asset Mgmt. Multi-use Calendar Property Mgmt. Work Request Work Orders PM Scheduling Maint. Checklist Mobile Access Mobile Access End User UpKeep X X X X X X X X Hippo X X X X X X X Net X X X X X X X Table 1. The above table shows the different functions that can be utilized for each of the three systems evaluated by the focus groups. After the initial evaluation of the costing and functionality, the focus groups were able to exclude the first CMMS from the three options. The system removed was NET facilities. NET facilities is an overall very good and user friendly CMMS. The work order management dashboard is easy to read and understand (appendix 1). The first was the cost. Although a budget for the project and upgrade had not been decided, it is much more likely that the project be approved quicker if the costing of the CMMS either stays the same as the current system or lessen. In addition, from the survey results seen in figure 1, we found that the staff feels that the calendar system is the most used function of the current CMMS. If the district were to move forward with NET facilities, this function would be removed. Although the facilities management team could proceed without such function, it is important that the district provide the staff with their wants and needs to continue the feeling of inclusion. The focus groups then very closely compared the two remaining systems; UpKeep and Hippo Lite. The two systems are extremely comparable to one another. Both system are very user friendly and can be accessed through an application on a mobile device. In addition, both systems would meet the needs and expectations of the staff. UpKeep and Hippo Lite are both $1,500 per year. When the two systems were compared more deeply, one attribute that made UpKeep stand out over Hippo is the mobile accessibility for the end user. Both systems allow for mobile access, however, UpKeep allows access to work order request by the end user. This is extremely important as it would allow the staff to enter work orders and concerns as they see them without needing to access through a computer. This type of easy access increases the overall maintenance and presentation of the facility as staff members may easily forget to submit work orders such as burnt out light bulbs, broken water faucets, etc. If the submission means were within the staff’s hands at any time, the facilities management team would have more access than ever to facility knowledge. With the results of the survey seen in figure 2, and the added feature of two-way mobile access, the focus groups and the facilities manager ultimately came to a decision to choose UpKeep as the suggested CMMS. This decision was made in October 2018. In December 2018, the recommendation will be made to the facilities committee. The expected timeline for implementation can be seen in figure 3. The implementation of the new system would take place in stages in which the two systems would overlap. This would ensure that the staff are still able to access and utilize the current CMMS through the end of the school year. In addition, it would allow the facilities management team time to transfer all data from the previous system to the new system. Figure 3. The above figure shows the expected timeline for the implementation of the UpKeep CMMS pending approval from the facilities committee. Although the above timeline has approximately an 8-9 month overlap period in which the district would be paying for both systems, it would be beneficial to allow for the easy transition into the new system. An easy transition is extremely important to ensure that all data is not only transferred but is transferred correctly. In addition, an easy transition is important for the staff members to more easily embrace the change to the new system. If there are multiple hiccups through the implementation and confusion which affects the staff negatively, it is likely that they will be less receptive to the new system. In addition to the above benefit, the district will be paying $500 less each year for the CMMS beginning in 2019. This, included with the added financial benefits of a newer and more user-friendly CMMS, will provide the district with an overall positive financial outcome. The implementation of the new system is imperative to the success of the facilities management team and overall district. Based on the survey provided to the staff, results, and data collected during research, it was determined that UpKeep CMMS would be the best option. UpKeep will take the Wyomissing Area School District Facilities Department to the next level and allow them to operate at a highly efficient rate. This will lead to cost savings and better customer service for the entire community. References: “CMMS Software for Schools, Colleges and Universities | CMMS Education.” NetFacilties, www.netfacilities.com/education-industry/. “School Maintenance Software | Hippo CMMS.” 4 Ways Asset Management Saves Your Organization Money, www.hippocmms.com/industry-solutions/school-maintenance-software. UpKeep Technologies Inc. “UpKeep Maintenance Management - Mobile First CMMS - Get Started for Free Today!” UpKeep, www.onupkeep.com/. Penny, J. (2012). Fast-track your maintenance practices. Buildings, 106(10), 36-40. Retrieved from http://ulib.iupui.edu/cgi-bin/proxy.pl?url=http://search-proquest-com.proxy.ulib.uits.iu.edu/docview/1118708340?accountid=7398 Conroy, P. (2002). Computerizing maintenance management improves school processes. School Planning & Management, 41(7), 54. Retrieved from http://ulib.iupui.edu/cgi-bin/proxy.pl?url=http://search-proquest-com.proxy.ulib.uits.iu.edu/docview/195024599?accountid=7398 Kennedy, M. (2012). Computer-assisted school maintenance. American School & University, Retrieved from http://ulib.iupui.edu/cgi-bin/proxy.pl?url=http://search-proquest-com.proxy.ulib.uits.iu.edu/docview/1011388275?accountid=7398 Tim O'Reilly Quotes. (2017) Retrieved from https://www.brainyquote.com/authors/tim_oreilly Appendices: Appendix 1- Renovation timeline, District Wide Junior Senior High School – 2006 Renovation (HVAC and 40,000 Sq. Ft addition) Wyomissing Hills Elementary Center – 2014 (HVAC and controls building wide) West Reading Elementary Center – 2012 (Complete renovation/addition building wide) Original Construction: Junior Senior High School – 1938, 1965, 1993, 2006 Wyomissing Hills Elementary Center – 1956, 1966, 2006 CMMS Upgrade at Wyomissing Area School District West Reading Elementary Center – 1955, 2012 Appendix 2 – Upkeep Fiix eMaint iMaint Hippo NET PL Maint. Fast Maint Asset Essenc. eWork Orders Cost/ year $1,500 $1,900 $1,600 $1,200 $1,500 $2,500 $2,000 $1,500 $1,600 $1,500 Transfer Time (hrs) 20 22 18 24 20 16 17 19 22 18 Training Time 4 5 5 4 4 3 5 4 6 5 System Mobility Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Asset Mngmt Yes Yes No No Yes Yes No No Yes No Prevent. Mngmt Yes No Yes Yes Yes Yes Yes No Yes Yes Correct. Mngmt Yes No Yes Yes Yes Yes Yes No Yes Yes Appendix 3- UpKeep Dashboard Appendix 4- UpKeep Work Order Display Appendix 5 - NetFacilities Display Appendix 6 – HippoCMMS Display